Frequently Asked Questions
- What happened to my user account?
We have launched a new website! Therefore, all user accounts prior to June 7th, 2018 are no longer in the system. Please create a new account and enjoy the new site!
- How did ESI get started?
Read all about us on our About Us page!
- Are all of your products made in the USA?
Yes! From our Grips to our Bar Plugs, everything we sell is made in the USA.
- How can I contact ESI?
You will find multiple methods on our Contact page.
- Does ESI guarantee its products?
Yes! Your ESI product is guaranteed to the original purchaser to be free from manufacturing or workmanship defects for a period of 30 days from the date of its original purchase. Simply call us and explain the defect and we will authorize the proper exchanges. When purchasing from ESI you're guaranteed to receive quality products.
- Do ESI grips contain any Latex/Rubber?
ESI's Silicone Grips and End Caps do not contain any natural rubber or natural rubber latex in its components or ingredients.
- Why is there no tread pattern or logo on ESI grips?
ESI believes logos should be at the end of your bar and tread patterns belong on your tires, not on your grips. Silicone contours to the shape of your hand. It is like having a custom mold of your hand every time you grab your bars.
- Can I order custom lengths of grip?
Yes! Please contact sales from our Contact page and we will provide you with details and options.
- Can I pay by Check or Money Order?
Yes! Contact our sales department via the Contact page with your order details and shipping address. Sales will calculate your shipping charges, confirm your order and email you an invoice. Please print out the invoice and mail it along with Check or Money Order to:
368 Commercial Way
Chino Valley, AZ 86323
Your order will not be shipped until the Check or Money Order has cleared.
- What size grip should I buy?
Grips are very much a personal preference. There is no right or wrong size because it is what feels best to you. ESI does recommend the Chunky style for grips shift because of the transition.
- What is the best way to install ESI MTB Grips?
Clean handle bars. Press in End Caps. Using Rubbing Alcohol or Window cleaner clean inside of ESI MTB grips, wet bar and inside of grip, slide onto bar. Rotate grip to have the thicker side towards palm. Let dry for 24 hours.
- Can I remove ESI grips?
Yes! Slide a screw driver with a dulled point (or something similar) under grip (careful not to scratch bar or stretch grip), squirt Rubbing Alcohol, Window cleaner or water under grip, twist grip off bar. Clean inside of grip with Rubbing Alcohol or Window cleaner and reinstall. If you have access to a compressor just blow them off.
- Will ESI MTB grips work for Grip Shift?
Yes! You can cut ESI grips with sharp scissors, utility knife, pipe cutter, etc. Hold next to your bar and cut leaving an extra 1/8” in length. We recommend Chunky style for a smooth transition to your shifter.
- Will ESI grips work on my Gym Equipment?
Yes! You can place an order for custom sizes. Contact the sales department via our Contact page for more details and options.
- How can I find a store that carries ESI products?
Go to our Distributor List page and contact the distributor closest to you.
- How can I become an ESI dealer?
Contact the sales department via our Contact page and we will set up your account over the phone. Note: Ask us about our web ordering incentive!
- I have a Bicycle Rental store; Do you sell OEM?
Yes! Contact the sales department via our Contact page for more information.
- Do you Sponsor any racers or clubs?
Yes! Please visit our Sponsorship Application page.
- Does ESI go to any Races or Events?
Yes! Our Facebook Page lists Races and Events we attend.
- Do you offer troubleshooting advice?
Yes! Please see our Troubleshooting page for common issues and resolutions.