FAQ
Frequently Asked Questions
How do I install ESI Grips?
Clean handle bars. Press in end caps. Using rubbing alcohol, hand sanitizer or window cleaner, wet bar and inside of grip with a generous amount of liquid, pull grip onto bar with rag. Let dry for 24 hours. Watch our video here!
Can I remove ESI grips?
Yes! Slide a dull item under grip (careful not to scratch bar or stretch grip), squirt rubbing alcohol, window cleaner or water under grip, twist grip off bar. Clean inside of grip with rubbing alcohol or window cleaner and reinstall. If you have access to a compressor just blow them off. You can also use a plastic syringe! Watch our video here!
Will ESI MTB grips work for grip shift?
Yes! You can cut ESI grips with sharp scissors, utility knife, pipe cutter, etc. Hold next to your bar and cut leaving an extra 1/8” in length. We recommend chunky style for a smooth transition to your shifter. Watch our video here! You can also request your grips to be trimmed for free when you place an order. Simply add a note to your order
Do you offer Returns/Exchanges?
Yes! Please read our Return Policy here.
I ordered off Amazon and something is wrong with my product. Who do I contact?
Amazon Can Be Confusing!
Amazon is a large marketplace with thousands of individual resellers who often list the same products and compete for the “Buy Box” by offering the lowest prices and fastest shipping. However, this does not mean these sellers are authorized to sell our products or represent the ESI Grips brand.
While Amazon has created a storefront labeled “ESI Grips,” purchases made through Amazon are not necessarily made directly from us. Because of this, if you experience an issue with your order—such as a damaged item, missing components, or packaging that doesn’t match official ESI Grips branding—you’ll need to contact Amazon Customer Service directly. We do not have access to your order or its details.
For warranty-related issues, however, please reach out to us directly—we’re here to help!
I damaged my new grips. Can you help?
Yes! If your grip was damaged within 30 days of purchase, you could also qualify for a replacement. Please fill out the form here!
Can I order custom lengths of grip?
Yes! Please contact us from our Contact page and we will provide you with details and options!
Are all of your products made in the USA?
Yes! From our grips to our bar plugs, everything we sell is made in the USA.
Does ESI guarantee its products?
Yes! Your ESI product is guaranteed to the original purchaser to be free from manufacturing or workmanship defects for a period of 30 days from the date of its original purchase. Simply fill out this form and explain the defect and we will authorize the proper exchanges. When purchasing from ESI you’re guaranteed to receive quality products.
Do ESI grips contain any latex / rubber?
ESI silicone grips and end caps do not contain any natural rubber or natural rubber latex in its components or ingredients.
What size grip should I buy?
Grips are very much a personal preference. There is no right or wrong size because it is what feels best to you. ESI does recommend the chunky style for grips shift because of the transition. You can read our complete sizing guide here!
What's the difference between Fatty's & Plush?
There is actually no difference between the Plush and the Fatty's besides the packaging and bar plug decal! We created the Plush for extra comfort and padding marketed to more casual riders, but then our racers loved them so much that we came out with them in our traditional branding!
Do you sponsor any racers or clubs?
Yes! Please visit our Sponsorship Application page here.
Why is there no tread pattern or logo on ESI grips?
ESI believes logos should be at the end of your bar and tread patterns belong on your tires, not on your grips. Silicone contours to the shape of your hand. It is like having a custom mold of your hand every time you grab your bars.
Will ESI grips work on my gym equipment?
Yes! You can place an order for custom sizes. Contact us for more details and options.
How long has ESI been in business?
ESI has been in business since 1999!
How did ESI get started?
Read all about us on our About Us page!
I have a bicycle rental store; Do you sell OEM?
Yes! Please fill out our OEM application here.
How can I become an ESI dealer?
Please fill out an application here!
Why am I unable to log in to my user account?
We have launched a new website! Therefore, all user accounts prior to December 14th, 2022 are in the system, but must have their password reset. Please click the following link to reset your password: https://esigrips.com/my-account/lost-password/
Troubleshooting - Tips & Tricks
The bar ends that came with my grips are too big for my bars.
Using a utility knife or scissors, lay your end cap on its logo, safely cut the ridges into a triangle shape. The smaller the bar the more you cut off.
The bar ends that came with my grips are too small for my bars.
Wrap our silicone tape (or electrical tape) around the rings of your end cap and install.
I crashed and chunked out the end of my grip.
Repair the grip with some of our silicone bonding silicone tape to prevent further tearing! If you crashed within 30 days of purchase, fill out the form here!
I crashed and now the tip of my grip moves.
Remove grip and wash inside with rubbing alcohol or window cleaner until there is no debris or dirt in grip. Wash bar and reinstall grips. Note: If grip still moves then the silicone has been stretched. If you do not have grip shift remove grip and reinstall placing the stretched area on inside of bar.
I put my grips on and they are moving.
Remove the grips. Using rubbing alcohol or window cleaner, clean the inside of your grips. Clean your bars thoroughly. Reinstall your grips with rubbing alcohol. Note: If your grips still move, please contact us.
Any other issues...
If you have a problem that has not been addressed, please contact us via our contact page.